Frequently Asked Questions


What is in the crates?

Every month it changes, but it can include: shirts, autographs, figures, lapel pins, and limited edition, exclusive and custom collectible items. No matter what we choose, it’s curated by tastemakers in the industry. We don’t do what’s convenient or cheap. We work overtime, putting our heart and soul into each crate. To get a feel for what goes into each crate, check out some of our unboxing videos on YouTube.

How many items are in the crates?

We usually put 6-8 things in the main Wrestle Crate. It’s a $60-$70 value for just $29.99 plus shipping. We put 3-4 things in Wrestle Crate Lite, which is a $30-$40 value for just $14.99 plus shipping.

What is the difference between Wrestle Crate and Wrestle Crate Lite?

The amount of stuff you get inside of the crate. Wrestle Crate has more stuff.

What happens when I sign up for Wrestle Crate?

As soon as you sign up, you will be billed for our next Crate. Here’s the kicker—your crate will arrive after the next time we ship. This is not an instant crate shipping service; everyone’s crates ship at the same time each month. Which means if you sign up on the 25th of one month (after the cutoff date of the 18th, and after we’ve already shipped for that month), you will receive the following month’s crate. You can cancel at any time or even skip a month from within your account online.

When are the crates sent out? When will I get my crate?

We aim for you to receive your crate between the 20-30th of each month, depending on how close you live to our shipping center. International shipping could take more time, but shouldn’t be more than 12-14 business days. We have to pre-order items—most are custom or exclusive—so we often sell out of Wrestle Crates and have to shut down subscribing a few days before we ship. Each month, regardless of if we sell out or not, we shut down ordering at 4pm PST on the 18th, unless otherwise specified.  **If you signup after that time, your first crate will come in the following month. For example, if you signed up on the 16th of March, the first crate you’d receive would be our April crate, between the 20th-30th of April.

I have a question not solved by the FAQ & I need an answer!

Our FAQ should answer most of your most pressing questions. If you still have something you want to talk to us about, feel free to contact us at At this time, we do not offer phone support. We will respond as soon as possible to any emails. Customer service is important to us and we will get back to you quickly.


I’m waiting by the door, it’s 30th and my crate still isn’t here. Help!

If you haven’t received any tracking information or a notification that the crate is delayed for some reason, send us an email at to let us know. We will check up on the status. Also, check with your local post office to see if they can help you find it, using the shipping information we gave you.

But I still never got it! What do I do? 

Please let us know within 30 days if you never got the crate so we can check things out. We are happy to investigate the matter. Also check to make sure your shipping information is correct on your account.

I never got an email with tracking information.

If you signed up after the 18th of the month, you will not be receiving this month’s crate. If you signed up before, you will be getting it. You should receive your tracking notification email around the 20th to the 25th of each month. If that date has passed and you have not yet received your tracking email, please log into your user account and verify that the contact information is correct for your account. If the email address is correct, please double check your spam folder as the tracking email might have been stuck in the spam filter. Your user account will also show your current tracking information.

How long does it take to get my crate through the mail?

We aim for all packages to be delivered between 20th-30th of each month. International shipments may take longer. You are free to check the tracking information we email to see where it is in transit. Please allow 48 hours for the tracking info to be updated. If it never arrived, please call your local post office for help.

My tracking information isn’t working, what should I do?

Read the tracking email thoroughly for detailed instructions on how to search for your package. Be sure to give two to three days before you check to see where your crate is—sometimes they log it in the system, but the most accurate information appears after it’s left the sorting facility.

My tracking shows a status of delivered, yet I never received it. What should I do?

This happens more often than you’d think. Mail carriers say the package was delivered, but the package arrives a few days late or is available for pickup at the post office. Please call your local post office to see if it is there—use the shipping and tracking information we sent you.


When will my account be renewed?

You're billed for the next crate on the last day of the month. For example, on March 31st, you will be billed for April.

I was billed this month, but I didn’t get a crate. Why?

Our deadline for new subscription signups each month is on the 18th by 4PM, Pacific Time, or earlier, if we sell out of that month’s crates. If you start your subscription any time before the 18th, you will get that month’s crate as your first Wrestle Crate. If you sign up after the 18th, your first crate will be the following month’s crate.

How do I update my payment information?

Log into your account and select “payment options.” Enter your new card details there.

I want to cancel my subscription but am in the middle of a month. Do I still get the Wrestle Crate that I paid for?

If you paid for a crate, you will receive it.


How do I cancel my subscription?

Login to your account on, click on “my account,” and click “cancel subscription.” Please do not email us to cancel it for you.

How do I change my t-shirt size or how to I upgrade/downgrade my plan?

Login to your account on, click on “my account” and click “my profile.” Your changes may not go through for the next Crate if you've already paid for it. But the following month it will be updated.

How do I change my shipping address?

Login to your account on, click on “my account” and click “shipping information.” This must be done no later than the 15th of the month to guarantee that the address change will take effect for that month's Crate. If you are changing your address close to that deadline, please email to let us know you've updated it.


An item was broken or damaged in my Wrestle Crate.

If you had a damaged item, please send a picture of it to Contact@WrestleCrate and we will resend one to you. We will only send items that arrived damaged or faulty because of a manufacturing error. Please understand that we will only replace items that have a manufacturing problem. If the damage happened in transit, we will not replace the item—you will need to contact the post office to lodge a complaint about the handling of the package.

Would my kid like Wrestle Crate?

Yes they would! But we do advise parental discretion. Our tee shirt sizes come in everything from youth small to adult 5XL. We try to keep our crates PG rated, but some DVDs may contain women who are scantily clad, or in older wrestling videos, even bloody fights and cursing. Some ads in magazines may also be risque. We are aiming to keep things kid-friendly, but we are also planning to launch a Kid’s Crate soon. We will let you know when that option becomes available.

Can you sponsor me or send me free stuff?

We get this question a every day. Send us an email with your credentials and we can talk about it. At this point, we already have chosen YouTubers, etc. But if you are looking to promote, we always appreciate the help. Let’s see what we can do for each other. Email with your proposal.

I wanna have my stuff in the Crate! How can we work together?

Talk to us! Email ! We wanna see what you’ve got. We are always looking for fresh ideas.


By using, accessing, or purchasing from this website ("Site"), which is owned and operated by Wrestle Crate. (herein referred to as "Wrestle Crate" or "Wrestle Crate USA"), you acknowledge that you have read, understood, and agree to the following Terms of Service ("Terms" or "Agreement"). If, at any time, you do not agree to these Terms, please do not use this Site. Wrestle Crate reserves the right to revise these Terms at any time by updating this posting. Please read and review these Terms periodically. As a condition of your use of this Site, you agree that you are at least 18 years of age or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement. We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules for and limits on use of the Site or to restrict your access to part, or all, of the Site without notice. We reserve the right to revoke your access at any time for any reason, including as a result of a violation of these Terms, without notice. Wrestle Crate reserves the right to change these Terms of use at any time without notice. By accessing or using any part of the Site, you accept these Terms, without limitation or qualification. You may not use any portion of the Site if you do not agree with all of the Terms. Price information found on this site is subject to change without notice.We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.

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Registration and Membership

Monthly crates for Wrestle Crate, Wrestle Crate subscriptions and other subscription crates offered from time to time are shipped to your address at the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. You can cancel your membership anytime without charge by logging in to your account at Please refer to the Help Center for further details.

Billing and Payments

By starting your Wrestle Crate subscription and providing or designating a payment method, you authorize us to charge you on a recurring monthly subscription fee at the then current rate. We reserve the right to adjust pricing for our subscriptions in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Service, any price changes to your subscription will take effect following email notice to you. As a Member, you agree to the following benefits and Terms: You must provide us and keep us up to date with accurate contact and payment information, including name, shipping address, and credit or debit card number. We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement. Any account changes made after the 15th of each month should not be expected to reflect on the subscription until the following shipping period.In an effort to get crates to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see "Your Subscription Contract" below for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription.



Product Information; Limitation on Quantities

Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.

Risk of Loss

Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 30 days of shipping to qualify for a replacement or refund based on product availability. If the product is available, a replacement will be shipped and a refund will not be issued or considered. Damaged items must be reported and include a photo in the ticket submission. Damaged items will be reviewed by the support agent and a replacement will be issued only for damaged products and does not cover or include packaging of said item. Blemishes to packaging will not be considered as part of a damaged item. All refunds will be at the discretion of customer support.


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User Generated Content: 

By sharing, submitting and uploading any of your data (including but not limited to photographs, images, video, music, art, or comments) to Wrestle Crate's™ website, Wrestle Crate's™ social media channels (including, without limitation, Twitter (including # and @ comments incorporating Wrestle Crate™), Facebook and Instagram) and pages dedicated to Wrestle Crate™ in discussion forums (e.g., Reddit), you grant Wrestle Crate™ a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of Wrestle Crate™. You acknowledge and agree that you are solely responsible for all the user data that you make available through such means. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents and releases necessary to grant Wrestle Crate™ the required rights to disseminate any user data, and (2) neither your data nor your posting, uploading, publication, submission or transmittal of this data or Wrestle Crate's™ use of your uploaded data (or any portion thereof) on, through or by the means of Wrestle Crate™ will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.

Warranty Disclaimer

Except as otherwise specifically provided, the site and the products offered on the site are provided on as "as is" and "as available" basis without warranties or any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Wrestle Crate™ disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Wrestle Crate™ does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free or viruses or other harmful components. Wrestle Crate™ does not make any warrantees or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Neither Wrestle Crate™ nor its celebrity spokespersons shall be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the site or materials on or provided through the site, even if Wrestle Crate™ has been advised of the possibility of such damages. In no event will Wrestle Crate's™ liability to you exceed the amounts that you paid to Wrestle Crate™ in connection with your Wrestle Crate™ membership. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Wrestle Crate™ shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Wrestle Crate™ shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Wrestle Crate™ shall immediately issue a credit to your credit card account in the amount of the charge.Wrestle Crate™ has no liability for injury or damage caused by products within the crate. Such liability is the sole responsibility of the product brand or manufacturer.These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by Wrestle Crate™ without notice at any time, for any reason. Wrestle Crate™ reserves the right to limit discount codes to one per customer in its sole discretion. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous, shall in all events survive any termination of these Terms and your use of the Site.


Purpose: This Arbitration Agreement facilitates the prompt and efficient resolution of any disputes that may arise between you and Wrestle Crate. Arbitration is a form of private dispute resolution in which parties to a contract agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial.Please read this Arbitration Agreement carefully. It provides that all disputes between you and Wrestle Crate shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into this Arbitration Agreement constitutes a waiver of your right to litigate claims in court and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this Arbitration Agreement and can award the same damages and relief as a court (including attorney’s fees, if otherwise authorized by applicable law). For the purpose of this Arbitration Agreement, “Wrestle Crate” means Wrestle Crate and its parents, subsidiaries, and affiliated companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and Wrestle Crate regarding any aspect of your relationship with Wrestle Crate, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, gross negligence or reckless behavior), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Arbitration Agreement (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced. WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS ARBITRATION AGREEMENT.

Pre-Arbitration Dispute Resolution: For all Disputes, whether pursued in court or arbitration, you must first give Wrestle Crate an opportunity to resolve the Dispute. You must commence this process by mailing written notification to Wrestle Crate, Inc. That written notification must include (1) your name, (2) your address, (3) a written description of the Dispute, and (4) a description of the specific relief you seek. If Wrestle Crate does not resolve the Dispute to your satisfaction within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.Arbitration Procedures:If this Arbitration Agreement applies and the Dispute is not resolved as provided above (“Pre-Arbitration Claim Resolution”) either you or Wrestle Crate may initiate arbitration proceedings. The American Arbitration Association (“AAA”),, or JAMS,, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a representative or class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Arbitration Agreement. For arbitration before the AAA, for Disputes of less than $75,000, the AAA’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA’s Commercial Arbitration Rules will apply. In either instance, the AAA’s Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at or by calling 1-800-352-5267. This Arbitration Agreement governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action or representative action procedures or rules apply to the arbitration.Because your contract with Wrestle Crate, the Terms of Service, and this this Arbitration Agreement concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award: The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator shall make any award in writing but need not provide a statement of reasons unless requested by a party. Such award by the arbitrator will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration: You may initiate arbitration in either Los Angeles, CA, or in the federal judicial district that includes your address that you provide in your written notification of Pre-Arbitration Dispute Resolution. In the event that Wrestle Crate initiates an arbitration, it may only do so in the federal judicial district that includes your address that you provide in your written notification of Pre-Arbitration Dispute Resolution. 

Payment of Arbitration Fees and Costs: Wrestle Crate will pay all arbitration filing fees and arbitrator’s costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with Wrestle Crate as provided in the section above titled “Pre-Arbitration Dispute Resolution” and the arbitrator concludes that you are the prevailing party in the arbitration, you will be entitled to recover from Wrestle Crate your actual and reasonable attorney’s fees and costs as determined by the arbitrator.

Class Action Waiver: The parties agree that the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, representative action, consolidated action or private attorney general action) unless both you and Wrestle Crate specifically agree to do so following initiation of the arbitration. Neither you, nor any other Member of Wrestle Crate and/or user of Wrestle Crate services, can be a class representative, class member, or otherwise participate in a class, representative, consolidated or private attorney general proceeding.

Limitation of Procedural Rights: You understand and agree that, by entering into this Arbitration Agreement, you and Wrestle Crate are each agreeing to arbitration instead of the right to a trial before a judge or jury in a public court. In the absence of this Arbitration Agreement, you and Wrestle Crate might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, you give up those rights. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited in arbitration. The right to appellate review of an arbitrator’s decision is much more limited than in court, and in general an arbitrator’s decision may not be appealed for errors of fact or law.

Severability: If any clause within this Arbitration Agreement (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Arbitration Agreement, and the remainder of this Arbitration Agreement will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, then this entire Arbitration Agreement will be unenforceable, and the Dispute will be decided by a court.

Small Claims Court: As an alternative to arbitration, you may bring a claim against Wrestle Crate in a small claims court of competent jurisdiction. Such a claim may be brought in your name only, and not as a class action, representative action, consolidated action or private attorney general action. No small claims court or other court shall have the right to consolidate multiple parties’ claims or award relief to any person who is not a direct party to such small claims court proceeding.

Continuation: This Arbitration Agreement shall survive the termination of your contract with Wrestle Crate and your use of Wrestle Crate services.


Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states and other territories where the goods sold over the internet are taxable.

International Use

We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. All pricing is in United State dollars. Any subscriptions under an incorrect plan will be canceled and any applicable charges refunded without notice to the subscriber. Notice Wrestle Crate™ may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method.

Use of Site

Use of the Site for any illegal or unauthorized purpose is strictly prohibited.


You agree to indemnify, defend, and hold harmless Wrestle Crate™, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

Discount Codes

Except as may be explicitly permitted through this site, you agree not to sell, license, rent, lease,modify, distribute, copy, reproduce, publicly display, publish, transfer, edit, catalogue, aggregate, or create derivative works from discount codes received on or from this site.


Registration data and certain other information about you are subject to our Privacy Policy.You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Third-Party Links: In an attempt to provide increased value to our visitors, Wrestle Crate™ may link to sites operated by third parties. However, Wrestle Crate™ has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Wrestle Crate™. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Wrestle Crate™ seeks to protect the integrity of its Site and the links placed upon it and therefore requests any feedback on not only its own Site, but for sites it links to as well (including if a specific link does not work).

Miscellaneous: These Terms constitute the entire agreement between you and Wrestle Crate™ with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. Wrestle Crate™ may assign its rights and duties under this Agreement to any party at any time without notice to you.